FAQ'S

Yes, most of our manufacturers sell replacement slings & cushions. The majority of our sling offerings are replaceable, and usually tend to last around 10 years or more with basic care.  If you have your original receipt with the model numbers bring that in, if not simply take a picture of the chair so we can attempt to identify it.  If the slings/cushions are still available then we are all set to go!

There have been a lot of questions regarding mounting TV’s above fireplaces (both modern and traditional).  HHT has been working on good faith engineering guidelines to help minimize risk of TV’s temperatures.  These are good faith recommended clearances only and not a guarantee of compliance with all TV manufacturers’ maximum allowable operating temperatures.   I believe this is a great start and provides you some documentation on recommendations.

The key dimensions to keep in mind are:

 18” from fireplace opening to top of mantel/projection

 Bottom of TV 2” min, 3” max above mantel/projection

 TV Face minimum of 2.5” back from front edge of mantel projection.

 If the TV is recessed into the wall so the outer most part of the face is flush with the wall, the mantel projection would only be 2.5”.  Note:  You cannot substitute a deeper wall recess in lieu of some type of wall projection.  A minimum wall projection of 2.5” is recommended in all situations.

All of the outdoor furniture we sell is made for the outdoor elements.  But like with anything, the better you take care of it the longer it will last.   We recommend purchasing Outdoor Furniture Patio Covers.  Just put a cover over all the pieces so the snow and rain doesn't lay on it for months at a time.  Use the covers during the summer also, but if your furniture gets caught in the rain no worries, on a nice sunny day it will dry.

Yes we offer service on all of our products.  Whether you have a fireplace, stove, insert or barbecue we have the right comprehensive maintenance plan for you.  According to the manufacturers suggestion in your owners manual they do recommend that your product be serviced annually.   Like your furnace it is a very good idea to have your fireplace thoroughly looked over by a professional via our Service  Department especially if you use your fireplace frequently.  We offer different services to suit your budget and needs.  

Yes we install and service the products we sell, our work is preformed by our own in house installation teams, we are PA Licensed Contractors.

Yes, local delivery  is “white glove” not just toss the packages in the driveway and say goodbye. We’ll deliver, assemble, place the products in the area you request, and even remove the packaging materials.  

We do.  First we invite you to visit one of the closest showrooms to explain the product and narrow down what you are hoping for.  Then if need be we send an estimator to visit your home to make sure what you want can indeed be done.  After that, there may be some additional options that need decided on so possibly a few more visits to the store would be necessary. 

Yes for all the manufacturers we offer, and we also offer installation and maintenance packages too!

Lighting instructions for Gas Fireplaces with a Standing Pilot 

FOR YOUR SAFETY, READ BEFORE LIGHTING 

A. This appliance has a pilot, which must be lit by hand. When lighting the pilot, follow these instructions exactly.  

B. Before lighting, check around the appliance area for gas. Be sure to check next to the floor because some gas is heavier than air and will settle on the floor. 

WHAT TO DO IF YOU SMELL GAS: 

•Do not try to light any appliance  

•Do not touch any electric switch  

•Do not use any phone in your building  

•Immediately call your gas supplier from a neighbor's phone  

•Follow the gas supplier's instructions  

•If you can not reach your gas supplier, call the fire department  

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, don't try to repair it. Call a qualified service technician. Force or attempted repair may result in a fire or explosion. 

STANDARD PILOT LIGHTING INSTRUCTIONS 

1.STOP! read the safety information above. 

2.Set the thermostat to lowest setting.  

3.Turn off all electric power to the appliance.  

4.Open control access panel.  

5.Push in gas control knob lightly and turn clockwise to "OFF"  

6.(Note): Knob cannot be turned form "PILOT" to "OFF" unless the knob is pushed in slightely. Do not force. 

7.Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow "B" in the safety information above on this page. If you don't smell gas, go to the next step.  

8.Find pilot. Follow metal tube from gas control. The pilot is between the two burner tubes behind the pilot access panel.  

9.Turn knob on gas control counterclockwise to "PILOT"  

10.Push in control knob all the way and hold in. Immediately light the pilot with a Piezo spark ingniter. Continue to hold the control knob in for about one (1) minute after the pilot is lit. Release knob and it will pop back up. Pilot should remain lit. If it goes out, repeat steps 5 through 8. If knob does not pop up when released, stop and immediately call your service technician or gas supplier. If the pilot will not stay lit after several tries, turn the gas control knob to "OFF" and call your service technician or gas supplier.  

11.Turn gas control counterclockwise to "ON" and then close access door.  

12.Turn on all electric power to the appliance.  

13.Set thermostat to desired setting. 

TO TURN OFF GAS TO APPLIANCE 

1.Set thermostat to lowest setting.  

2.Turn off all electric power to the appliance if service is to be performed.  

3.Remove control access panel.  

4.Push in gas control knob slightly and turn clockwise to "OFF". Do not force.  

5.Replace control access panel. 

LIGHTING INSTRUCTIONS FOR GAS LOG SETS 

1.OPEN damper.  

2.Turn pilot knob to the PILOT position.  

3.Depress pilot knob and hold a flame (lighter or match) to the pilot assembly.  

4.Hold in for a minute and release. 

IF THESE INSTRUCTIONS DO NOT HELP YOU PLEASE CONTACT OUR SERVICE DEPARTMENT TO SCHEDULE A TECHNICIAN TO COME OUT TO YOUR HOME.

In most cases yes, in some models the fan is included. 

Most logs come with a fresh coat of sealer on them from the manufacturer, when they first start burning this coat is what  you are smelling.  Burn the logs for a good few hours with the windows open so this can get burnt off.  Also sometimes at the beginning of the season a dust buildup needs burnt off,  that may be the smell as well.  If you have ventless gas logs they will have a slight fuel smell depending on how they are used. Crack open a window for a few minutes.

In most cases the wood my still have too much moisture. 18% moisture or less is recommended.  Another possibility could be negative air pressure in the home.  

We are a Speciality Retailer.  That means we specialize in the products we sell - Fireplaces, Patio Furniture and Barbecues.  We only carry the select manufacturers that make a fantastic product that our customers can rest assure knowing it will last.  It doesn't just look good for a month, you'll have it for years and may even pass it down to your kids.  The non corrosive nature of aluminum, long lasting powder coated finishes, high quality fabrics that resist fading, and the comprehensive warranty our vendors offer in conjunction with our company’s long standing relationships with them all are reasons to the higher price.  Bottom line - you get what you pay for.  Buy it right and you're done!

Yes, they either have a standing pilot or a battery backup.